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SHIPPING POLICY

Thank you for visiting and shopping at Diatools.

  • Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy:

  • Shipment processing time, All orders are processed within 2-3 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  • Normal Shipping time takes 5 – 10 business days.
  • Shipping rates & delivery estimates, Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery delays can occasionally occur, when handed over to the courier it will be out of our control.
  • We only ship inside of South Africa, should you want to place an order but you stay in any other country than South Africa, you’ll have to arrange your own shipping method, or you can kindly speak to us for assistance.

Shipment confirmation & Order tracking:

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.
  • Delivery delays can occasionally occur, when handed over to the courier it will be out of our control.

Damages:

  • Diatools is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
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